Printsense Return and Refund Policy
Thank you for shopping with Printsense! We take pride in delivering high-quality customized T-shirts tailored to your specifications. If you are not entirely satisfied with your purchase, we are here to help. Please read our return and refund policy below.
1. Returns
Eligibility for Returns:
- Customized T-shirts can be returned if they are defective or damaged upon receipt.
- To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
- Your item must be in the original packaging.
Return Process:
- To initiate a return, please contact us at Printsense007@gmail.com within 7 days of receiving your order.
- Please provide your order number, a description of the issue, and photographic evidence if applicable.
- Once your return is approved, we will provide you with instructions on how to send your item back to us.
2. Refunds
Refund Eligibility:
- Refunds are available for items that are defective, damaged, or incorrectly printed due to our error.
- Refunds are not available for mistakes made by the customer during the customization process (e.g., incorrect size, color, or design selected).
Refund Process:
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3. Exchanges
- We do not offer direct exchanges for customized items. If you need a replacement for a defective or damaged item, please follow the return process to receive a refund and place a new order.
4. Shipping
- Customers are responsible for paying the shipping costs for returning items.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: Printsense007@gmail.com
6. Exceptions
- Sale items and gift cards are non-refundable.
- Personalized and customized items cannot be returned or refunded unless they are defective or damaged.
We value your satisfaction and strive to ensure you have a positive experience with Printsense. Thank you for choosing us for your customized T-shirt needs!
Printsense Team